How do I get Authorisation from discovery?
Want to get pre-authorisation for hospital stays or find out about going to hospital. www.discovery.co.za/portal/individual/going-to-hospital. You will need to be logged into the website to apply for authorisation.
How do I contact Discovery Vitality?
Call us on 0860 000 628 or leave your details below and we will call you back.
How do I email discovery?
You can send in your claims in one of these ways:
- Discovery app: Upload an image of your claim.
- Discovery website: Scan and upload your claim here.
- Email to [email protected].
- Post to, PO Box 784262, Sandton, 2146.
How do I speak to a consultant at Discovery?
Complaints, compliments or disputes
- Contact us telephonically on 0860 99 88 77.
- Get help faster with our Get Help Service on our website.
- Chat to our Ask Discovery service bot on WhatsApp. Save our number, 0860 756 756 to your contacts and ask your question.
How do I speak to a discovery consultant?
Can I put my girlfriend on my Discovery medical aid?
Yes. If your boyfriend or girlfriend is living with you, you will be able to add them as an adult dependant to your medical aid – just as you would if they were your spouse.
How do I contact Discovery on WhatsApp?
To start talking to us where you are, register for Ask Discovery on WhatsApp now or send us a message on 0860 756 756! Save the number to your contacts so you can get in touch whenever you need to.
How do I speak to a Discovery consultant?
Where can I complain about my medical aid?
The medical aid ombudsman is a body that one can approach for recourse concerning a number of different issues that relate to your medical aid scheme or service provider, or any other issue related to your medical aid.
How do I speak to a consultant at Discovery Health?
- 0860 99 88 77, 24 hours a day, 7 days a week.
- 083 123 88 77.
Can I put my mother in law on my medical aid?
Your parents Parents who are financially self-sufficient may not be registered as dependants on your scheme. If you support any of the following people fully, you may apply to register them as an adult dependant on your scheme: parents, parents-in-law, grandparents, step-parents.
What happens to medical aid when main member dies?
Who pays the monthly premium once the main member has died? If membership is continued, the new main member will continue to pay the monthly premiums. However the members do have an option to resign from the current medical aid and take out a new plan.
Can someone else use my medical aid?
Please note that the use of someone else’s medical aid card with or without such a person’s consent or knowledge constitutes fraud. This practice will report such instances to the medical aid concerned to protect the practice from being regarded as a cooperative in the fraud.
How do I contact discovery for medical emergencies?
Medical emergencies or when you need medically equipped transport, call Discovery 911 with your medical aid membership number. Contact us on » 0860 999 911 » +27 11 529 6900 outside of SA. Hours. For queries on your Discovery Gap Cover claims. Contact us on » Telephone: 0860 99 88 77 » Email: [email protected]. Hours.
What is the Discovery Health Medical Scheme?
The Discovery Health Medical Scheme is an independent non-profit entity governed by the Medical Schemes Act, and regulated by the Council for Medical Schemes. It is administered by a separate company, Discovery Health (Pty) Ltd, an authorised financial services provider.
How do I use emergency assist on the discovery app?
If you require emergency assistance, tap Emergency assist on the Discovery app using your smartphone. Alternatively, if you do not have a smartphone that supports the Discovery app, you can save the number on your phone and call the number during an emergency. Always ensure your GPS on your smartphone is switched on at all times.
How does discovery support the workplace?
In accordance with applicable legislation, Discovery supports a culture where information or concerns relating to criminal and other irregular conduct in the workplace can be disclosed and has established safe, confidential and effective mechanisms for such disclosure.
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