Is remedy an ITSM tool?
Remedy Corporation was a software company that produced the Action Request System and various applications therein. It is one of the biggest and oldest names in ITSM software. Remedy is now the Service Management Business Unit of BMC Software.
What is difference between BMC Remedy and ServiceNow?
BMC Remedy operates on a Software-as-a-Service (SaaS) delivery model that uses third-party cloud vendors to deliver services. ServiceNow operates mostly on a Platform-as-a-Service (PaaS) model, allowing for a framework you can build on or customize applications from directly from the cloud.
What is BMC Software used for?
BMC Software specializes in software designed to enable an autonomous digital enterprise, developing products used for multiple functions including automation, service management, DevOps, workflow orchestration, AIOps, and security.
What is remedy tool used for?
Remedy tool is used for incident management and there are several categories bound with SLAs(Service level agreement) which ensures the closures. It is also used for change management across the organization for different environments which make sure all the processes are followed.
What is BMC Software Tools?
How does BMC Remedy work?
BMC Remedy Smart Reporting connects to your data through a Source Connection which is set up by an Administrator. From here, Advanced Users design and create Views which are meta-data layers used to specify relationships in the database and field availability.
Is Remedy a database?
After the AR System database is created, BMC Remedy AR System creates a series of tables that form its data dictionary. See The AR System data dictionary.
Is remedy a database?
How does BMC Remedy ITSM suite integrate with BMC release process management?
BMC Remedy ITSM Suite automatically creates a release in BMC Release Process Management on the Plans tab. BMC Remedy ITSM Suite also associates the relevant change requests for that release as external tickets (in BMC Release Process Management) under the plan created.
What is remedy ITSM suite?
Remedy IT Service Management Suite (Remedy ITSM Suite) provides out of-the-box IT Information Library (ITIL) service support functionality. Remedy ITSM Suite streamlines and automates the processes around IT service desk, asset management, and change management operations.
What’s new in BMC Remedy smart reporting?
Videos on user onboarding and content import in BMC Remedy Smart Reporting are now available. Enhanced information is now available for accessing and navigating the BMC Remedy Smart Reporting interface. Note: BMC Remedy ITSM version 9.1.00 is compatible with Service Pack 1 for version 1.3 of BMC Remedy with Smart IT.
What happened to the classic views in BMC Remedy?
As announced earlier, Classic Views are no longer supported in versions 9.0 and later of BMC Remedy ITSM and its applications. The Classic Views and its settings were included in version 9.0 to help customers transition to BMC Remedy with Smart IT or the Best Practice views.