Is Crucial Conversations a good book?
5.0 out of 5 stars fantastic book, I highly recommend it. This is one of the best books I have read in learning new skills especially in communication. I loved these authors- before this book I read, ” Influencer” which I highly recommend.
How much does Crucial Conversations training cost?
Cost: $250 (The course fee includes a Crucial Conversations Toolkit, cue cards for each lesson, a Crucial Conversations model card, a copy of the New York Times bestselling book, Crucial Conversations: Tools for Talking When Stakes are High, the Crucial Conversations audio companion MP3 download, and a course …
Where was Crucial Conversations published?
McGraw-Hill
Crucial Conversations: Tools for Talking When Stakes Are High was first published in 2002 by McGraw-Hill, and a second edition was published in 2012.
What are some examples of Crucial Conversations?
Examples of Common Crucial Conversations Talking to a coworker who behaves offensively or makes suggestive comments. Asking a friend to repay a loan. Giving the boss feedback about her behavior. Approaching a boss who is breaking his own safety or quality policies.
What is the most important concept in the Crucial Conversations book Why?
Hear it from Team Athlos: “The most important thing I can do for success in crucial conversations is self-evaluation. I can only change me and my thoughts and my reactions. I can know what my end goal is, not make assumptions, and stay calm and logical.”
What is your biggest takeaway from Crucial Conversations so far?
Biggest Takeaway: Crucial conversations require finding “The Pool of Shared Meaning” If there’s one thing to take away from this book, it’s the idea of creating a “pool of shared meaning” between key stakeholders.
What are the three elements of a crucial conversation?
Crucial conversations involve 3 key components: high stakes, differing views, and strong emotions. They may not involve big issues, but their outcomes can affect the quality of our lives.
What is crucial conversation class?
What is Crucial Conversations Training? It’s a two-day course that teaches skills for creating alignment and agreement by fostering open dialogue around high-stakes, emotional, or risky topics—at all levels of your organization.
When was crucial conversations published?
2002Crucial Conversations: Tools for Talking When Stakes are High / Originally published
What is the book Crucial Conversations about?
The authors define a crucial conversation as “A discussion between two or more people where the stakes are high, opinions vary, and emotions run strong.” While these tense situations may be unavoidable, Crucial Conversations will help them be less painful for everyone involved.
What is the fool’s choice in Crucial Conversations?
A conversation can be interpreted in so many ways, so really think before you speak. Crucial Conversations defines the “Fool’s Choice” as either/ or choices. Those who make the “Fool’s Choice” believe they have to choose between two outcomes or behaviors — but there are always options in dialogue.
What does state stand for in Crucial Conversations?
Share your facts
Remember the acronym STATE: Share your facts. Tell your story. Ask for others’ paths. Talk tentatively. Encourage testing.
What is crucial accountability training?
This course teaches a straightforward, step-by-step process for identifying and resolving performance gaps, strengthening accountability, eliminating inconsistency and reducing resentment. It uses video, group discussions, skill practice and real-life applications to make the course both entertaining and engaging.
How do I become a crucial conversation trainer?
Step 1: Attend a virtual or in-person course. Step 2: Attend a virtual trainer certification course. Step 3: Purchase a learner license for each person you teach in your organization.
What does crib stand for crucial conversations?
You could ignore the problem and push ahead, give up and let others have their way, or strike a messy compromise. However, the best approach is to back up and create a shared purpose by using four skills with the Crucial Conversations CRIB acronym: Commit, Recognize, Invent, Brainstorm.
What do the letters Ampp stand for in crucial conversations?
Ask, Mirror, Paraphrase and Prime
To encourage others and share in their road to success, you can use four powerful tools to help facilitate crucial conversations. These four skills can be remembered by the acronym AMPP–Ask, Mirror, Paraphrase and Prime.
How many pillars are there in Crucial Conversations?
Crucial conversations, by their very definition are important and can affect a person’s life. There are three factors that tend to define a crucial conversation: 1) Opinions differ 2) The stakes are high and 3) Emotions are high. If handled properly they create breakthroughs.
How do you speak when the stakes are high?
Summary of Crucial conversations – Tools for talking when the stakes are high by Kerry Patterson, Joseph Grenny, Ron McMillan and Al Swizler
- Start with the heart (i.e empathy and positive intent)
- Stay in dialogue.
- Make it safe.
- Don’t get hooked by emotion (or hook them)
- Agree a mutual purpose.
What is the fools choice in crucial conversations?
A fool’s choice in crucial conversations refers to believing that you only have two bad choices in a conversation. Keep reading to learn how to avoid the fool’s choice in crucial conversations, and how to reframe your communication so you can make better choices.