What does a customer service representative do at the airport?
An airline customer service agent works either in an airport or a call center. While working in an airport, you provide customers with baggage assistance, confirm travel reservations and itineraries, complete flight check-ins, and print tickets using a point-of-sale system.
What does a ticketing gate agent do?
Their responsibilities include: ticketing and re-booking passengers, boarding flights, assisting passengers with special needs, resolving customer concerns and other duties as assigned.
How do I become an airport gate agent?
You can typically become a gate agent after previously earning customer service experience working elsewhere and passing a pre-employment background check. Gate agents are usually trained on-the-job by the airline that hires them. A high school degree is usually necessary to become a gate agent.
What do gate agents do on a daily basis on airport?
Agents have a variety of duties depending on the size of the airline, including making boarding announcements, assigning seats, handling standby passengers, monitoring jet way doors during boarding and disembarkation, and assisting in customer service duties.
Is it hard being a gate agent?
Gate agents are amongst the hardest-working employees at an airline who are under tremendous pressure with every flight to which they are assigned. They have dozens of tasks which they must complete in order to get that airplane to depart on time.
How do I become a customer service agent?
How to become a customer service representative
- Complete your high school education. First, earn your high school diploma or GED and master foundational language, math and reasoning skills.
- Develop your skills.
- Consider a professional certification.
Do gate agents get travel benefits?
Gate agents can receive free or discounted flights based on the policy of the airline they work for. This can include free flights, reduced fares, and in some cases you can even get these benefits for their friends and family.
Can gate agents accept tips?
Charlotte confirmed that as airline employees, no — gate agents are not allowed to accept tips. Or kickbacks.
Do gate agents travel?
These benefits range from reduced fares to free flights, and are sometimes transferable to friends and family. These benefits are usually only offered if you fly standby, which means flying outside of the busiest times, especially weekends and holidays.