How do I start Spiceworks helpdesk?
Installing, launching and setting up Spiceworks Help Desk Server…
- Download the .
- Minimum recommended specifications.
- Fire up your virtual appliance and import HDS.
- Login to the virtual machine and run HDS.
- Setup your SSL certificate.
- Start using HDS via your browser.
- Setup steps for adding users and receiving tickets.
How do I use Spiceworks desktop?
Accessing Spiceworks Once installed, Spiceworks can be accessed by double-clicking the Spiceworks Desktop icon. Your default browser will launch and direct you to the Spiceworks web service that is installed and running locally on the device.
How do you customize Spiceworks help desk portal?
If you are in the main portal design screen, click on MANAGE CONTENT then choose “Custom Ticket Form”. I believe this should allow you to customize from the DEFAULT template and this will allow the Gear to show up. Give it a try and let us know if this worked.
What is Spiceworks help desk server?
The Spiceworks Help Desk Server helps you easily manage your user requests. For Free! All you need is a machine to import the Virtual Machine on, and, that’s it!, you’re set.
How do I create a ticket in Spiceworks?
You can submit them for people using the Spiceworks desktop, or anyone in the company can submit them by using email or a web browser….Submitting tickets through the Spiceworks application
- From the help desk, click New Ticket.
- Fill in the necessary fields and click Save.
How do I log into Spiceworks?
Initially log into the application with the main online Spiceworks account, go to Settings –> User Accounts. Here you can add a user by their domain email address & set them as Reporting, Helpdesk or Admin. Set them as Admin & they can then log in & access the whole dashboard as normal.
What is Spiceworks agent?
Spiceworks Agent is a program developed by Spiceworks. The most used version is 7.0. 6.0, with over 98% of all installations currently using this version. It adds a background controller service that is set to automatically run. Delaying the start of this service is possible through the service manager.
How do I access my Spiceworks user portal?
If you head over to Settings > Help Desk Settings within Spiceworks is the “Require HTTPS for browser connections to User Portal” option enabled under “Optional Functionality?’ If so, try hitting https://servername/portal and see if that works for you.
How do I get to the user portal in Spiceworks?
To select the method with which your end-users will log in to the user portal, head to Settings → Help Desk → Portal. You can select whether to have them log in with only their email address, let them create their own password specific to the user portal, or log in with their Active Directory credentials.
How do I start a help desk business?
The Basics to Developing a Tech Support Business Model
- Outline your remote tech support services.
- Figure out your IT support company pricing and payments.
- Form your legal business entity.
- Get tech support certifications, permits, and licenses.
- Buy equipment & software for your tech support business.
How do I create a help desk ticketing system?
How to create a Ticketing System for Customer Support
- Step 1: Get an R2 Docuo repository.
- Step 2: Create a Document Category for Support Tickets.
- Step 3: Create Metadata Fields to Store Ticket info.
- Step 4: Setup a Custom Workflow for your Support Tickets.
How Safe Is Spiceworks?
The only information that comes back to SpiceWorks is mentioned in the Privacy policy (See below), so Spiceworks will be behind all of your firewalls, web filters, proxies, etc, just like any other machine on your network Any data sent to SpiceWorks is sent through SSL and is very secure.
How do I change my URL in Spiceworks?
Like the legacy version of Spiceworks, the portal URL cannot be modified. It is listed in Settings > {your organization} > General > Portal URL and is a read-only setting. You can turn the portal off or on by going to Settings > {your organization} > User portal > Disable if you do not want to use it.
What is community Spiceworks?
Spiceworks is an online community where users can collaborate and seek advice from one another, and also engage in a marketplace to purchase IT-related services and products. The network is estimated to be used by more than six million IT professionals and 3,000 technology vendors.
How do I set up my Spiceworks help desk?
You can export tickets from your Spiceworks Help Desk (On-Prem) and import them into your Cloud Help Desk – read more here. Now that you’ve signed up and logged in, it’s time to get down to business and get your help desk set up. Start by navigating to the settings page by clicking the link in the top-right corner of the help desk.
What is the default sender for Spiceworks help desk emails?
The default sender is [email protected]) unless you have configured the Custom Outbound Email Address in Cloud Help Desk settings. What if users can’t login using the link they are emailed?
Does Spiceworks expose Active Directory information outside of my Network?
“But Spiceworks,” you’re saying, “I don’t want to expose my Active Directory information outside of my network!” No worries. You’ll be using a JSON Web Token to allow the authentication to happen completely in the browser without exposing any infrastructure to the outside world.
How do I set up a help desk in workplace?
Now that you’ve signed up and logged in, it’s time to get down to business and get your help desk set up. Start by navigating to the settings page by clicking the link in the top-right corner of the help desk. Employee Administration: This is where you can add your additional help desk staff.