What is rational listening?
A relational listening style means that when we listen to a message we tend to focus on what it tells us about our conversational friend/partners and their feelings. We engage in this type of listening when we are trying to focus on supporting another person or maintaining a relationship.
Why is relational listening important?
Using relational listening techniques in customer service It helps create a connection with the customer, shows that you care about them, and demonstrates that you understand their needs. For relational listening to be effective, it’s important to be aware of your own feelings and biases.
What is biased listening?
Biased listening is also known as selective listening. Someone who uses biased listening will only listen for information that they specifically want to hear. This listening process can lead to a distortion of facts. That’s because the person listening isn’t fully in tune with what the speaker wishes to communicate.
What is analytic listening?
Analytical listening is focused more on the interpretation and meaning of the actual sound. The message of the song and even the way a vocal line has been delivered, share common traits of analytical listening. Understanding the mood that the song is setting out to portray is another analytical listening trait.
Which is true of relational listeners?
Relational listeners are attentive, friendly, and aim to understand how the other person feels. Relational listeners tend to be nonjudgmental and aren’t interested in controlling or evaluating what is being said to them.
What is transactional listening?
Transactional Listening, which is associated with accessing information through the spoken word, through listening to broadcast news, announcements, lectures, etc. Interactive Listening, in which we are involved in dialogue, listening to another person speaking in order to decide if and how we will react to it.
What is conceptual listening?
Conceptual Listening welcomes a diversity of perspectives and considerations simultaneously. This type of listener draws new connections, offers fresh insight, and highlights new angles on an issue that others may not have considered.
What is analytical listening?
What is deliberate listening?
Deliberate listening helps you discover intent. Instead of responding to positions “I want” issues, ask questions until you discern the interests behind the positions.
What is intentional listening?
The skill of intentional listening involves suspending all judgement, quietening your mind and focusing on the other person. It involves you giving them your undivided attention to truly understand what they are saying. Really great listeners don’t just listen to the words that are spoken.
What is intensive listening?
Intensive listening is listening for the elements (phonemes, intonation, etc.) in words and sentences. This form of listening is often assessed in an ESL setting as a way to measure an individual’s phonological, morphological, and ability to paraphrase.